Frequently Asked Questions

How is JourneyCARE different from software that I'm already using?

Our team intentionally describes JourneyCARE as "member CARE software", not as membership software or association management software.


This distinction isn't just semantics, it's an important part of our philosophy and approach.


1) First, most membership software is more transactional than relational.

Those products work fine for signing up members and tracking renewals. However, there's a LOT of relationship-building that needs to happen in between those transactions. This is a missed opportunity that JourneyCARE allows you to capture. Being able to design personalized CAREpoints inspires faster joins, more enthusiastic engagement, and renewals without hesitation.


2) Most software that tries to be all-in-one isn't actually the 'best' at anything.

The all-in-one software solution rarely fits any organization perfectly, leaving you stuck with something that doesn't feel quite right but you have to tolerate it.


JourneyCARE is designed in a way that allows your database to be the "single source of truth" about everything you know related to your members/prospects/donors/etc. while still allowing you the flexibility to use other tools. We simply integrate all the data into one place.


3) Most software is - well, *just* software.

JourneyCARE is more than that... we're a way of operating... a way of doing member care. Our aim is to provide the tools, resources and training that mission-focused organizations like yours need to be able to deliver exceptional member care.

There are lots of things that I actually LIKE about my current software... do I *have* to switch everything?

Our philosophy is to keep what's working and ditch what isn't. JourneyCARE can actually run beautifully alongside most other software, filling in gaps and creating more flexibility in how you serve members. In fact, we can connect to 4,000+ other software products through Zapier, Integromat, or through our robust API, so there are LOTS of options for how we can set up JourneyCARE to support your goals.

Do I have to be a tech wizard to use JourneyCARE?

Absolutely NOT, although we do recommend that you work with one of our certified JourneyCARE Guides on initial set-up if you intend to implement some of the more advanced features. Most organizations simply don't have the time available to do their own set-up quickly, and if you're not somewhat techy, the nuances of integrations can be tricky.


Once everything is set-up, you don't have to be technical at all to run JourneyCARE. We provide training and ongoing support, including:

  • An extensive library of walk-through and training videos to show you step-by-step how to achieve what you want - on demand.
  • Email support from our team to help you solve slightly trickier problems
  • Open office hours every week where you can bring any of your "how do I?" kinds of questions

All of these solutions come with our “Geek-Free Guarantee” - which means that you'll get the answers you need in plain English, NOT high-level “tech-speak” that you need a technology degree to understand.

How many admin users can we have? What sorts of permissions are possible?

In general, there are no limits on the number of administrative users you can have. Permissions are set per user and can be narrowed down to single aspects of functionality.


There are two exceptions to this at the JourneyCARE complete level:


  • the Integrated Community solution that we use has a limit of 15 admins/moderators
  • the Integrated E-Commerce solution that we use has a limit of 2 admins.

How much does JourneyCARE cost?

JourneyCARE Essentials is $97/month or $997/year. We also have a variety of "Extras" that can be added in for enhanced functionality. Those add-ons in price depending on what you need.


You can see the full breakdown of what's included on our pricing page.




Realistically, how long would it take to get up-and-running?

It kind of depends on what you want to do. If you just want to upload your contact list and start sending emails, you can be doing that this week.


If you'd like to design an entirely new website on our platform and have lots of automations built out before you launch, it's going to take a little more time.


Overall, we'd recommend allowing 30 days to set up JourneyCARE Essentials and 90 days for JourneyCARE Complete.

Can JourneyCARE do ... fill in the blank here ... ?

One of the reasons why we love JourneyCARE so much is due to its flexibility. If the platform doesn't have something built in, there's a very good chance we can recommend a perfect low-cost/no-cost tool to integrate in.


So, if you'd like to know if JourneyCARE can do something, feel free to click the red button below to set up a Private Tour/Q&A Session and we can chat about options to do what you're wanting to do. If we don't think that this platform is a good fit, we won't hesitate to tell you that and we'll try to point you to a different resource that may be able to help.

How long is the contract?

We offer month-to-month billing, as well as annual plans. You are not tied into anything longer. If you need to cancel your subscription, the person who is responsible for your organization's payment will be able to do so from our payment portal without any hassle at all.

Running your membership shouldn't feel difficult!

Explore how JourneyCARE can streamline your work and make it easy to attract, engage, and retain more members.

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