Getting Started

Transitioning to new software can feel intimidating.

You'll be supported every step of the way.

PRE-SIGN-UP: Schedule a 60-minute FREE Consultation

Let's make sure JourneyCARE is a *perfect fit* by having a conversation about your goals, the functionality you'd need, and your preferred timeline for implementation. That way, we can create a plan, you'll get all your questions answered, and your organization will be able to move forward with complete confidence.

The Onboarding Process

When you're ready to sign up, there are 3 steps...


1) sign your agreement (we'll send it to you via email)

2) pay any applicable set-up fee and get your subscription started;

3) schedule your first onboarding session.


Onboarding Session #1: 90 minutes

In our first onboarding session, we'll do a walk-through of your new account, focusing on the pieces of functionality that are specific to your membership and how you'll be using JourneyCARE. Along the way, we'll fill in some of the administrative and techy bits and we'll develop a plan for how the set-up will proceed.

Onboarding Session #2: Plan for 60 minutes

On a mutually agreeable day and time, we'll reconvene for a progress check-in.


Onboarding Session #3: Plan for 60 minutes

The third and final onboarding session typically happens immediately prior to your Go Live in order to do a final check on all of the set-up and answer questions that you may have.

After You "Go Live"

Wondering what happens after our initial work is complete? We've still got you covered with ample opportunities to learn about JourneyCARE and get questions answered. In fact, we fully expect that you will have lots of questions as you and your team begin using the platform!



Open Office Hours: Available Monday-Friday at 11 am Eastern, 10 am Central, 9 am Mountain, and 8 am Pacific. You do need to RSVP for a seat because each session is limited to 4 organizations. This ensures that there is time to address each person's questions.


Live Chat Support: Available *every* day from 8 am - 4 pm Pacific.


Help Library / Submit a Ticket: Available *every* day, 24/7.


Weekly CAREpoints Training: These sessions offer an 'over-the-shoulder' view of how you can use JourneyCARE to ease administrative burden, while attracting and serving your members.



One of the BEST parts about working with the team here at JourneyCARE is that we were supporting associations, trade groups, and membership-based nonprofits with member experience design and growth consulting long before we ever started offering software.


That means that you are more than just a software user to us and you can count on us to be holistically committed to your growth as a membership leader.


Growing your organization shouldn't feel difficult!

Explore how JourneyCARE® can help you beautifully showcase what you do, while you save time and serve your people flawlessly.

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PO Box 9158, Peoria, IL 61612 | (800) 509-5805 | support@joyofmembership.com