1) The existing design had become outdated.
2) There wasn't any way to access all of the known information about an alum without combing through extensive pages of site content containing decades of military service details, awards, obituaries, etc.
3) There wasn't a clear way for alumni to get engaged with the organization via the website.
4) Sharing alumni data with alums was only possible by sending someone an Excel spreadsheet.
Beautiful, mobile-friendly, modern site
Consolidated all known alumni data into a secure searchable database
Organization can now easily accept donations and reunion registrations online
Alumni who visit the site can easily request access to the database and self-manage their profiles so that information is more easily kept up-to-date
1) The chapter had a website design that they liked but wanted to have more control over self-managing content updates.
2) Leadership knew that there were likely member experience improvements that could made and wanted some guidance around what would be possible.
Existing website replicated on the JourneyCARE platform
Enhanced automations around sponsorship, volunteer signup, etc.
Integrated Ticket Tailor for a seamless event registration process, including a mobile app for checking in meeting attendees
1) Being Better Humans, LLC had a conceptual idea for how their member experience should flow, but had been unable to find any technical solution that would fit.
2) The vision required interactivity between members to work in a very specific way with an approval process occurring in order for pairs, triads, and quad groupings to move through six levels of structured engagement.
3) As a start-up initiative, it was critical that the visual design conveyed credibility and professionalism. As a self-funded initiative that needed time to build a financial base, cost had to be accessible.
1) NFDA was previously using a software platform that increased in cost as their database grew, which felt unsustainable since paid membership is not their business model.
2) Contact information and other important details were being collected through a variety of disconnected forms. This meant that contacts did not make it into the main communication database unless someone periodically remembered to manually export and import the data from one place to another.
3) NFDA often provides support to local Danish American organizations and there wasn't a separate these initiatives so that data and money would flow to the proper organization.
1) The Imprint Community had a beautiful design planned for their membership site and intended to launch on WordPress. However, they weren't finding WordPress plugins that matched the member experience they wanted to deliver.
2) Members needed to be migrated over from a variety of Meet-Ups that had historically been offered.
3) Several desired features needed to work together seamlessly but also in a very specific way, including different sign-up processes for different membership levels, acceptance and distribution of job postings, and addition/removal from the online membership community.
1) DAHS operated almost entirely within paper processes for application and renewal. There were no online membership benefits which makes it difficult to attract a younger demographic.
2) Membership and financial data was tracked on a spreadsheet by the organization's treasurer, making it difficult for others in the organization to have a real-time view of what was happening.
3) The organization was faced with shifting its live Conference to be an online event for the first time (due to the COVID-19 pandemic).
1) FNI needed a platform that could support both the membership aspects of their work, as well as the entrepreneurial aspirations. Not only were they finding it difficult to identify the technology that would work the way they desired, but they also struggled to find consulting/advisory services that understood the vision and could move rapidly.
2) The organization had started down the path of building their training programs online, but the process was slow and had not come together as they were expecting.
1) NAME's aging database was custom made in the 1990's and was prone to stability issues.
2) The organization still functions largely on paper for signups, renewals, event registrations, etc. Tracking member participation in local clubs is also predominantly manual.
3) The preference was to have a solution that could run alongside the existing website with the possibility of migrating website functionality in the future.
1) ICN had a vision for their membership platform but had been unable to find a technical solution that would accommodate what they hoped to build
2) The organization wanted to be able to accept payments through more than one payment processor, utilizing modern options like Apple Pay, Google Pay, etc.
3) Showcasing partners was going to be an important part of the approach and the organization needed processes that would feel easy and seamless to the partner organizations.
Growing your membership shouldn't feel difficult!
Explore how JourneyCARE™ can help your organization save time, while serving members flawlessly.