Case Studies

See the unique ways these organizations leverage JourneyCARE to solve problems

Our Civic Commons App

Problems:

1) Being Better Humans, LLC had a conceptual idea for how their member experience should flow, but had been unable to find any technical solution that would fit.


2) The vision required interactivity between members to work in a very specific way with an approval process occurring in order for pairs, triads, and quad groupings to move through six levels of structured engagement.


3) As a start-up initiative, it was critical that the visual design conveyed credibility and professionalism. As a self-funded initiative that needed time to build a financial base, cost had to be accessible.


Results:

Project won 2nd place in the Indy Civic Hackathon just weeks after launch See the video

  • Beautiful, mobile-friendly landing page
  • Unique application processes for organizations, individuals, and community sites
  • Secure online payments
  • Behind-the-scenes automations provides initial access and handles advancing members through six specific levels of the Commons, based on member activity and admin approvals
  • Seamless integration with Circle.so to provide for more expansive engagement

National Foundation for Danish America

Problems:

1) NFDA was previously using a software platform that increased in cost as their database grew, which felt unsustainable since paid membership is not their business model.


2) Contact information and other important details were being collected through a variety of disconnected forms. This meant that contacts did not make it into the main communication database unless someone periodically remembered to manually export and import the data from one place to another.


3) NFDA often provides support to local Danish American organizations and there wasn't a separate these initiatives so that data and money would flow to the proper organization.


Results:

  • Beautiful new modern website which was quickly implemented
  • Costs do not increase when contacts are added
  • Unlimited integrated forms puts all the important data directly where it needs to be
  • Able to easily sell event tickets and provide other types of support for local organizations with appropriate separation and reporting
  • Beautiful newsletter archive that is search-engine friendly
  • Search engine friendly blog feature amplifies traffic helping more people discover the organization

Imprint Community

Problems:

1) The Imprint Community had a beautiful design planned for their membership site and intended to launch on WordPress. However, they weren't finding WordPress plugins that matched the member experience they wanted to deliver.


2) Members needed to be migrated over from a variety of Meet-Ups that had historically been offered.


3) Several desired features needed to work together seamlessly but also in a very specific way, including different sign-up processes for different membership levels, acceptance and distribution of job postings, and addition/removal from the online membership community.


Results:

  • Was able to create a JourneyCARE site that closely mirrored what their designer had originally created for WordPress
  • Unique sign-up process for free access and paid groups
  • Custom Job submission form automatically posts openings inside the members-only community
  • Behind-the-scenes automations to provide access to specific areas of the Community based on specific group parameters
  • Integration with Ticket Tailor for event registration - when registrations happen, those details are automatically pushed into the JourneyCARE database
  • Integration with Circle.so with automatic addition/removal as members join or leave

Danish American Heritage Society

Problems:

1) DAHS operated almost entirely within paper processes for application and renewal. There were no online membership benefits which makes it difficult to attract a younger demographic.


2) Membership and financial data was tracked on a spreadsheet by the organization's treasurer, making it difficult for others in the organization to have a real-time view of what was happening.


3) The organization was faced with shifting its live Conference to be an online event for the first time (due to the COVID-19 pandemic).


Results:

  • Modern, mobile-friendly and coordinating websites for their main site, as well as the annual conference
  • The ability to seamlessly bundle membership sign-ups with event registration
  • Behind-the-scenes automations to handle new memberships, renewals, donations, event registrations
  • An approach for the 2021 event that allowed for pre-released content in advance of the live event, and then a protected space for attendees to enjoy presentations and panel discussions together on the day of the event
  • Content library with separate spaces to house members-only content (accessible to members only) and their Conference conference (for event attendees only)

Foot & Nail Institute

Problems:

1) FNI needed a platform that could support both the membership aspects of their work, as well as the entrepreneurial aspirations. Not only were they finding it difficult to identify the technology that would work the way they desired, but they also struggled to find consulting/advisory services that understood the vision and could move rapidly.


2) The organization had started down the path of building their training programs online, but the process was slow and had not come together as they were expecting.


Results:

  • Modern, mobile-friendly website with members-only content protected behind a paywall
  • Courses with quizzes and automations to support engagement as members make progress
  • Automatic creation of completion certificates
  • Easy email marketing for staying in touch with prospects and members
  • Integration with Google My Business, Facebook, and Instagram messaging, so that ALL messages received by the organization from these channels are received and replied to from inside JourneyCARE
  • A "tech kit" was also created that FNI members can purchase which gives them everything they need for launching their foot care businesses, email templates, useful automations. This has created a substantive non-dues revenue line for FNI.

National Association of Miniature Enthusiasts

Problems:

1) NAME's aging database was custom made in the 1990's and was prone to stability issues.


2) The organization still functions largely on paper for signups, renewals, event registrations, etc. Tracking member participation in local clubs is also predominantly manual.


3) The preference was to have a solution that could run alongside the existing website with the possibility of migrating website functionality in the future.


Results:

  • JourneyCARE's unlimited and flexible fields allowed for moving all of the organization's existing data to the new cloud-based platform for better stability and secure access by authorized administrators
  • Extensive automations are used to manage sign-ups and renewals in a way that is highly customized to NAME's operational rules
  • JourneyCARE's ecommerce add-on allows for seamless selling of membership, events, and any kind of product that the association wishes to offer
  • The ecommerce platform also handles donations with automations set up in JourneyCARE to automatically handle donation letters
  • Customized reporting allows for detailed reporting on members by type, club involvement, and regions.

International Christian Network

Problems:

1) ICN had a vision for their membership platform but had been unable to find a technical solution that would accommodate what they hoped to build


2) The organization wanted to be able to accept payments through more than one payment processor, utilizing modern options like Apple Pay, Google Pay, etc.


3) Showcasing partners was going to be an important part of the approach and the organization needed processes that would feel easy and seamless to the partner organizations.


Results:

  • A hybrid model blending JourneyCARE, Wild Apricot, and a custom directory app provided an affordable solution that feels like a high-end custom solution
  • Seamless member sign-up process
  • Process provided for school, ministry, and strategic partners that flows through application, to approval, to joining, and into inclusion into ICN's directory with all of the appropriate automations in place
  • Text-to-Give enabled through JourneyCARE's automation builder and payments are accepted by credit card, PayPal, Google Pay, and Apple Pay

Bloomers Society

Problems:

1) Bloomers Society wanted to use an interactive community platform like Mighty Networks, but found it to be lacking any way to engage in marketing and communication activities.


2) There was no way to build a personalized experience for members due to the fact that Mighty Networks does not provide a customizable database feature


Results:

  • We were able to seamlessly connect the JourneyCARE database with Mighty Networks, so that when members join and/or leave, the data stays in sync.
  • Society leaders are able to send beautiful emails to members, something that wasn't previously possible - only community notifications could be sent through Mighty Networks and there was no certainty around who was seeing communications and who wasn't.
  • JourneyCARE's built-in scheduling is used to allow members and others to book appointments with the Society's Founder.

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