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Complete the form below to receive:
- A 14-Day Free Trial
- Step-by-Step Onboarding Guide
- Two Private Zoom Onboarding Sessions
- Access to "Ask Anything" Office Hours
Complete the form below to start your 14-Day trial.
If you love JourneyCARE, your subscription will begin automatically at the end of your trial. If you prefer not to continue, simply click the cancel link (inside your account) before your trial ends for easy and instant cancellation.
How to Access Help
Help Library (Free)
Available every day, 24/7
Videos, easy to follow instructions
Live Chat (Free)
Available every day, including weekends
6 am - 9 pm Pacific
7 am - 10 pm Mountain
8 am - 11 pm Central
9 am - midnight Eastern
Zoom Office Hours (Free)
Available Mon-Fri, RSVP required
Limited to 4 organizations per session
8 am Pacific, 9 am Mountain
10 am Central, 11 am Eastern
Support Blocks (Paid)
Purchased in advance
Use for extra training, strategy, adding new functions, or maintenance projects
Standard 5 hours: $450
Standard 10 hours: $855
Advanced 5 hours: $875
Option 1: Search the Extensive Help Library
Click the question mark icon at the top-right inside of JourneyCARE. A searchable panel will slide out from the right.
Browse the library by category... or search by key words. If you don't find what you need during normal business hours, you can use Option 2 below and jump onto Live Chat. Or simply click the "Contact Us" tab and submit your question via a quick form.
Option 2: Ask the Help Desk
Click the question mark icon at the top-right inside of JourneyCARE. A searchable panel will slide out from the right.
If LIVE CHAT is open, you'll see an icon at the bottom right of the screen. If it's after hours, simply click the "Contact Us" tab and submit your question via the simple form that appears on that page.
LIVE CHAT HOURS:
6 am - 9 pm Pacific
7 am - 10 pm Mountain
8 am - 11 pm Central
9 am - midnight Eastern
OUTSIDE OF THOSE HOURS
Click the "Contact Us" tab and submit your question there.
Option 3: Open Office Hours (via Zoom)
Hosted on weekday mornings (M-F):
8-9 am Pacific
9-10 am Mountain
10-11 am Central
11-Noon Eastern
Feel free to bring your questions, especially those that are strategic in nature (e.g. what's the "best" way to do something).
These sessions are available first-come, first-serve and are strictly limited to 4 organizations per session so that there is ample time to answer everyone's most pressing questions.
Option 4: Support Blocks
Sometimes, you need 100% focus on you for something more intensive than a Help Desk chat or Open Office Hours can provide.
Your support block can be used for deeper training, to help you onboard a new administrator, to get more extensive strategy assistance, or simply to off-load site edits to someone else because you don't want to hassle with them yourself.
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PO Box 9158, Peoria, IL 61612 | (800) 509-5805 | [email protected]