How to Access Help
Click the chat icon at the top-right of your JourneyCARE dashboard.
When the Help Panel appears, click "Chat with us now!"
This is the fastest way to get a solution because trouble-shooting or providing you with how-to instructions often requires a back-and-forth conversation. Doing this via email tends to take longer.
While we recommend trying the live chat first, if you need to send in a message, you absolutely can. Click on the second option to "Send us a message". These inquiries are typically answered within 12-24 hours.
There is also an extensive Help Library with videos and instructions.
Hosted on weekday mornings (M-F):
8-9 am Pacific
9-10 am Mountain
10-11 am Central
Feel free to bring your questions, especially those that are strategic in nature (e.g. what's the "best" way to do something).
These sessions are available first-come, first-serve and are strictly limited to 4 organizations per session so that there is ample time to answer everyone's most pressing questions.
Sometimes, you need 100% focus on you for something more intensive than a Help Desk chat or Open Office Hours can provide.
Your support block can be used for deeper training, to help you onboard a new administrator, to get more extensive strategy assistance, or simply to off-load site edits to someone else because you don't want to hassle with them yourself.