How to Access Help
Live Help (Free)
Available 24/7
Offered every day, weekends and holidays included
Zoom Office Hours (Free)
Available Mon-Fri, RSVP required
Limited to 4 organizations per session
8 am Pacific, 9 am Mountain
10 am Central, 11 am Eastern
Support Blocks (Paid)
Purchased in advance
Use for extra training, strategy, adding new functions, or maintenance projects
Standard 5 hours: $450
Standard 10 hours: $855
Advanced 5 hours: $875
The Fastest Path to Help - Available 24/7
Click the chat icon at the top-right of your JourneyCARE dashboard.
When the Help Panel appears, click "Chat with us now!"
This is the fastest way to get a solution because trouble-shooting or providing you with how-to instructions often requires a back-and-forth conversation. Doing this via email tends to take longer.
Other options:
While we recommend trying the live chat first, if you need to send in a message, you absolutely can. Click on the second option to "Send us a message". These inquiries are typically answered within 12-24 hours.
There is also an extensive Help Library with videos and instructions.
Open Office Hours (via Zoom)
Hosted on weekday mornings (M-F):
8-9 am Pacific
9-10 am Mountain
10-11 am Central
11-Noon Eastern
Feel free to bring your questions, especially those that are strategic in nature (e.g. what's the "best" way to do something).
These sessions are available first-come, first-serve and are strictly limited to 4 organizations per session so that there is ample time to answer everyone's most pressing questions.
Hourly Blocks
Sometimes, you need 100% focus on you for something more intensive than a Help Desk chat or Open Office Hours can provide.
Your support block can be used for deeper training, to help you onboard a new administrator, to get more extensive strategy assistance, or simply to off-load site edits to someone else because you don't want to hassle with them yourself.
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PO Box 9158, Peoria, IL 61612 | (800) 509-5805 | support@joyofmembership.com