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Complete the form below to receive:
- A 14-Day Free Trial
- Step-by-Step Onboarding Guide
- Two Private Zoom Onboarding Sessions
- Access to "Ask Anything" Office Hours
Complete the form below to start your 14-Day trial.
If you love JourneyCARE, your subscription will begin automatically at the end of your trial. If you prefer not to continue, simply click the cancel link (inside your account) before your trial ends for easy and instant cancellation.
How to Access Help
Live Chat (Free)
Available every day, including weekends
Now available 24/7; holidays included
Zoom Office Hours (Free)
Available Mon-Fri, RSVP required
Limited to 4 organizations per session
8 am Pacific, 9 am Mountain
10 am Central, 11 am Eastern
Support Blocks (Paid)
Purchased in advance
Use for extra training, strategy, adding new functions, or maintenance projects
Standard 5 hours: $450
Standard 10 hours: $855
Advanced 5 hours: $875
The Fastest Path to Help - Available 24/7
Click the chat icon at the top-right of your JourneyCARE dashboard.
When the Help Panel appears, click "Chat with us now!"
This is the fastest way to get a solution because trouble-shooting or providing you with how-to instructions often requires a back-and-forth conversation. Doing this via email tends to take longer.
Other options:
While we recommend trying the live chat first, if you need to send in a message, you absolutely can. Click on the second option to "Send us a message". These inquiries are typically answered within 12-24 hours.
There is also an extensive Help Library with videos and instructions.
Open Office Hours (via Zoom)
Hosted on weekday mornings (M-F):
8-9 am Pacific
9-10 am Mountain
10-11 am Central
11-Noon Eastern
Feel free to bring your questions, especially those that are strategic in nature (e.g. what's the "best" way to do something).
These sessions are available first-come, first-serve and are strictly limited to 4 organizations per session so that there is ample time to answer everyone's most pressing questions.
Hourly Blocks
Sometimes, you need 100% focus on you for something more intensive than a Help Desk chat or Open Office Hours can provide.
Your support block can be used for deeper training, to help you onboard a new administrator, to get more extensive strategy assistance, or simply to off-load site edits to someone else because you don't want to hassle with them yourself.
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PO Box 9158, Peoria, IL 61612 | (800) 509-5805 | support@joyofmembership.com