The latest update brings Trigger Links, Custom Values, WhatsApp Flows, and Organized Snippet Folders right into your pocket. Whether you’re driving engagement, simplifying personalization, or working faster with reusable content, managing customer conversations from your mobile app just became smarter, faster, and easier than ever before. How to use these newest options: 1. Open any conversation inside the mobile app. 2. Tap the “+” icon in the text entry box. 3. Choose from: Trigger Link: Select or insert a trackable URL. Custom Value: Pick a variable from your list to insert into your message. WhatsApp Flow: Select a preconfigured interactive WhatsApp template with CTA buttons. Snippets: Search or browse folders to insert ready-made responses.

If you've ever been looking at the statistics from a campaign and thought, "maybe I should tag all the people who clicked on this link as interested in the program", today's announcement is a gift just for you! Now, you can immediately add that tag without even leaving the stats screen. You'll find a new button to do it at the top-right of the stats screen. Future interactions with the campaign can also be set to automatically apply the tag.

In recent months, the JourneyCARE platform has been undergoing a series of changes to maximize accessibility for administrators, including language translation for key functionality and also adding compatibility for accessibility tools like screen readers and keyboard navigation. The goal, of course, is to create a more seamless and equitable experience for your administrators. The latest component to be impacted by these changes is the URL redirect feature. This interface now allows for url redirects to be more easily created by those using assistive technologies.

We' ve added a brand new Community Groups filter to the Contacts area which you can use when creating Smart Lists, giving you new ways to segment and manage contacts. This allows you to quickly run targeted campaigns for group members and saves time managing larger communities.

This is an enhancement to the Certificate functionality which allows you to choose a specific date for all issued certificates to expire. Previously, you only had options that were based on a period of time (e.g. one year, one month, etc.) This allows organizations to accomplish goals like expiring everyone's 2025 membership certificate on 12/31/2025.