Take exceptional care of your members from first contact through renewal - consistently, easily, flawlessly.
Any membership software on the market today will let you sign up members and send renewal reminders. Those are simply transactions.
But the secret to membership growth is what happens *in-between* the transactions.
Let's sprinkle a little JOY into your membership.
JourneyCARE™ is a suite of tech tools that you can leverage to get your members to:
Sign up faster and more easily, so all you have to do is get them interested in the first place
Stay longer, which means you’ll spend less time chasing new members to fill the spaces left by the ones who are no longer with you
Renew more frequently, increasing your average lifetime value of each and every member you sign up
Refer more readily, so you put your membership base to work for you as your advocates
PLUS you will be able to do all of this practically on autopilot… leaving you more time to focus on running your membership and all its facets, instead of running in circles trying to keep up with your members’ needs (or risk losing them when you’re not giving them the experience they want.)
Here’s how it works:
Capture your contacts
Every organization is comprised of people - prospects, members, donors, sponsors, and other stakeholder who are important to your current work and to your growth in the future.
But if you don’t have a central place for all of the information to live (and we’re not talking about Excel spreadsheets that get passed around)... then you really can't be certain that the right people have the right information to do the best job possible for members.
That’s why JourneyCARE is designed to help you capture the information in a way that you can actually DO something with it... which leads to your contacts being more active, engaged and excited about their involvement in your organization.
Member Database and Organization
Keeping track of your active vs. inactive members, their interest areas, their membership level, their benefits… all of it can be overwhelming and difficult to keep track of if it’s not in one centralized location.
Even if you've successfully gathered all the information into one place, updates are often manual and clunky, leaving you to do more work than necessary to make your system work together.
With JourneyCARE, you don’t have to worry about whether one part of your organization talks to another - it all connects into one infinitely expandable database.
Customize your database
Member Engagement and Delight
Build your CAREpoints
Member Engagement and Delight
... an onboarding experience that happens flawlessly every time;
... a pre-renewal sequence that gets members excited about what's ahead;
... a re-engagement campaign that reconnects members before they slip away.
With JourneyCARE, you can build that and so much more, with just a few clicks of your mouse, making you and your organization look brilliantly attentive.
JourneyCARE is More Than Software… it’s a magic wand for your member experience.
The truth is that *any* membership software can track due dates and send renewal notices... but ALL the things that make a difference in whether your membership flourishes or flounders happens in-between the transactions.
Which is why we place a heavy focus on member care, giving you the tools you need to:
And many, many, MANY more automations that can be built!
Just set everything up once - then watch your exceptional member experience being delivered consistently, flawlessly, and effortlessly... every single time.
Meet the Visionary Behind JourneyCARE™
There is a real JOY in JourneyCARE: Joy Duling!
It’s my job to help membership-based organizations and associations just like yours create incredible member experiences… from before they join to after they renew, and everywhere in between. Clients hire me to help them deliver high value member experiences, so that members WANT to join, WANT to engage, and WANT to renew.
Since 2005, my team and I have helped clients:
And now, I’m bringing all that expertise directly to YOUR systems and YOUR processes to help YOU make running your membership even easier.
Running your membership shouldn't feel difficult!
Explore how JourneyCARE™ can streamline your work and make it easy to attract, engage, and retain more members.
What People Say About Our Fresh Approach
"My first response was 'OMG this is so cool!' This will teach our leaders a BRAND NEW SKILL."
"I wish I had known about this before I signed up for Active Campaign!'"
"I especially like the conversation/member contact feature to log a history of interactions with members….the paid member access to content…and the triggers feature is really cool."