National Association of Miniature Enthusiasts
Every organization uses JourneyCARE in their own unique way to drive progress toward goals and solve painful problems.
NAME's priorities have been:
CHALLENGE AREAS
- Existing database had been built in the 1990's and was becoming increasingly unreliable
- Nearly all member processes (joins, renewals, convention registration, etc.) were being done on paper through mailed in forms
SUCCESSFUL RESULTS
- New database is quick, reliable, and provides plenty of growing room
- Manual processes have been replaced with automated workflows
- Complex multi-phased convention registration was handled with ease
- Popular convention workshops sold out online in minutes with members knowing instantly if they got in vs. the old process of mailing in forms and waiting for a response
- The organization also successfully completed their first election online as well.
"... went above and beyond our expectations to make sure our JourneyCARE implementation was successful..."
"NAME (The National Association of Miniature Enthusiasts) is 50 years old! And many of our members have been members for most of that time. We were looking for a system to replace a custom made system that has been in use since the latter 1990's. Our internal systems are built to take into consideration that many of our members do not use computers. And our way of handling memberships is far from industry standard.
We were attracted to Journey Care because of the flexibility in setting up the fields and reports, accommodating all of the different things that we track for our members. We were also attracted by the workflows that would do so much automation/notifications for us.
In spite of our very different way of working, Joy had the utmost patience with us and went above and beyond our expectations to make sure that our JourneyCare implementation was successful. From custom forms to custom reporting, she has helped to make the transition as painless as possible.
We do not feel we would have gotten a better experience or a more custom implementation for the cost with any other CRM vendor out there."
Janet Smith
National Association of Miniature Enthusiasts
