Create more engaging TikTok conversations with automations that respond at the right time. JourneyCARE now supports TikTok Direct Messages in the Wait Until the Contact Replies workflow action, allowing your automations to pause until someone responds through TikTok before continuing. This makes it easier to build natural follow-up sequences, personalize customer interactions, and automate conversations without sending messages too quickly. Whether you're nurturing leads or responding to customer inquiries, this enhancement helps your TikTok messaging feel more timely and conversational.

Move around the platform more easily while building your automations. JourneyCARE now lets you open the main navigation sidebar directly from the Workflow Builder, giving you quick access to other tools and pages without interrupting your work. Whether you're switching between workflows, contacts, or other areas of the platform, you can navigate with fewer clicks and return to your automation whenever you're ready. It's a small but helpful improvement that creates a smoother, more connected workflow-building experience.

Launch your Meta campaigns with greater confidence. Before your campaign is submitted, JourneyCARE automatically checks for missing or incorrect setup details and highlights anything that needs your attention. Clear error messages and guided navigation make it easy to find and fix issues before publishing, helping you avoid unnecessary submission failures. You'll also receive improved progress updates throughout the publishing process, giving you better visibility and confidence that your campaign is ready for review and launch.

You now have a simpler way to connect your Instagram account to JourneyCARE. Instead of requiring a linked Facebook Page, you can connect Instagram directly, giving you greater flexibility and control over how your account is managed. Once connected, you can continue managing Instagram conversations, creating contacts, and triggering automations alongside your other communication channels—all from one place. This new connection method also prepares your account for upcoming Instagram-native features, helping you take advantage of future messaging and engagement capabilities as they become available.

Take full control of your social content from creation to removal. JourneyCARE now lets you delete published posts directly from the Social Planner and, where supported, remove them from the connected social platform at the same time. Whether you're correcting a mistake, removing outdated information, or cleaning up scheduled content, you can handle it all without switching between multiple social media accounts. The same experience also works for drafts and scheduled posts, making it easier to manage your content from start to finish. It's a simple improvement that helps you save time, stay organized, and keep your social channels up to date.

Organize your pipelines the way that works best for your team. JourneyCARE now lets you reorder pipelines directly from the Opportunities view using simple drag-and-drop controls or by moving a pipeline to a specific position. Once you've arranged them, your preferred order is automatically saved, making it easier to keep your most important pipelines front and center. This update gives admins greater flexibility to organize opportunities in a way that matches their workflow, helping teams navigate their sales process more efficiently.

Finding the right field in your workflows is now quicker and more intuitive. When you search for a field in workflow trigger filters, JourneyCARE now prioritizes the most relevant matches so they're displayed at the top of the results. Whether you're looking for a standard or custom field, you can spend less time scrolling through long lists and more time building your automations. This small but meaningful improvement helps streamline workflow setup, making it faster and easier to find exactly what you need.

Stay on top of your daily work with the all-new Task Manager in the JourneyCARE mobile app. Designed to help you manage tasks more efficiently, the updated experience includes recurring tasks, visual board and list views, support for multiple contacts, and the ability to link tasks directly to opportunities. You can also track your daily progress at a glance and quickly see key task details without opening each one. Whether you're following up with clients, managing projects, or organizing your team's workload, this refreshed task manager helps you stay focused, save time, and keep everything moving from wherever you work.

Take the guesswork out of email follow-ups with the new Email Sequences feature, now available in Beta Labs. You can create automated, threaded email conversations that feel more natural by sending follow-up emails based on timing and recipient engagement, while automatically stopping the sequence when someone replies. Whether you're nurturing leads, sending reminders, or staying connected with your audience, Email Sequences makes it easy to build effective campaigns without creating complex workflows. With built-in analytics, you'll also be able to track performance and see how each step in your sequence is performing, helping you continually improve your email outreach.

Give your team the right level of access with more control over pipeline management. JourneyCARE now lets you decide who can create, clone, or duplicate pipelines by assigning permissions based on each user's role. This makes it easier to maintain a consistent sales process, prevent unwanted changes, and ensure only authorized team members can modify your pipeline structure. It's a simple enhancement that gives you greater control over how your opportunities are managed while keeping your team's workflows organized and secure.

Help your customers get to checkout with fewer clicks. JourneyCARE now lets shoppers add products directly to their cart from Product List pages and Featured Products, making it easier to purchase without opening every product page. Products with a single option can be added instantly, while products with multiple variants offer a simple selection window before being added to the cart. This creates a smoother shopping experience, helping customers browse, choose, and purchase products more efficiently.

Accidentally losing your edits while working on mobile is now much less of a concern. If you try to leave an invoice or estimate before saving your changes, JourneyCARE will prompt you to either save your work or discard your edits before exiting. This added safeguard helps prevent accidental data loss while giving you more confidence when updating payment documents on the go. If nothing has changed, you can still exit without interruption for a smooth editing experience.

Reliable tracking is essential for understanding your marketing performance, and this update helps make that possible. JourneyCARE has improved Meta Pixel tracking to provide more consistent event reporting, especially as you transition to the new Events experience. You'll benefit from better event matching, richer purchase data, and fewer unexpected tracking gaps, helping ensure your campaign data remains accurate and dependable. Whether you're already using the new Events setup or preparing to migrate, these improvements give you greater confidence in your reporting.

Managing opportunities across multiple pipelines no longer means jumping between different views. The new All Pipelines option lets you see opportunities from every pipeline together in one convenient list, making it easier to monitor activity and identify what needs your attention. You can also save your preferred view as a Smart List for quick access whenever you need it. It's a simple improvement that helps you stay organized and gives you a clearer picture of your entire sales pipeline.

Your workflows can now respond to task progress in an even smarter way. JourneyCARE now supports task activity as a Goal Event, allowing your automations to continue when a task is created or completed. This makes it easier to trigger follow-ups, onboarding steps, or other automated actions based on real progress instead of adding extra workflow logic. With additional filtering options available, you'll have even greater control over how your automations respond to completed tasks.

Take more control over how your conversations move through your workflows with enhanced message filters. You can now filter messages based on whether they include attachments or use more advanced message body conditions, such as checking for specific words, exact phrases, or empty messages. These improvements give you greater flexibility when routing conversations while keeping your existing automations working as expected. It's a simple enhancement that helps you build more precise, efficient workflows.

Skip the extra download step when adding images to your Media Library. You can now import images directly from a public URL by simply pasting the link, previewing the image, and saving it to your library. JourneyCARE automatically retrieves image details and checks for common issues before importing, helping ensure everything is ready to use. Whether you're working with stock images, shared assets, or files from another website, this update makes bringing images into your library quicker and more convenient.

Before launching your next Meta campaign, you'll have an extra layer of guidance to help you publish with confidence. JourneyCARE now provides an Opportunity Score that reviews your campaign setup and highlights areas such as your audience, budget, creative, and tracking that may need attention. Helpful recommendations take you directly to the right section for quick updates, making it easier to fine-tune your campaign before it goes live. It's a simple way to reduce guesswork and feel more confident every time you publish.

Stay on top of your accounting activity with greater confidence using the new Accounting Sync Dashboard. You can now monitor the sync status of your invoices, transactions, and contacts across supported accounting platforms from one central location. If something doesn't sync successfully, you'll be able to see the reason, review the affected record, and retry the sync in just a few clicks. With better visibility into your accounting data, it's easier to catch issues early, reduce reconciliation work, and keep your financial records accurate.

Give your product pages a more dynamic and personalized feel with Product Custom Values. You can now automatically display product-specific information throughout your Product Detail Pages, including names, descriptions, pricing, availability, ratings, SKUs, and more. These details even update automatically when customers switch between product variants, helping you reduce manual edits while keeping your information accurate. It's an easy way to create a more polished shopping experience while saving time and keeping your product pages up to date.

We’ve expanded the Media Library to make reviewing your files faster and easier. You can now preview a wider variety of file types including PDFs, Word documents, Excel and CSV files, audio files, text files, and supported 3D models directly in JourneyCARE without downloading them first. Just click Preview, and the correct viewer will open automatically, allowing you to quickly inspect your files and get back to work. It's a small quality-of-life improvement that streamlines your workflow and helps you find exactly what you need with fewer clicks.

Want to make your social posts more accessible without adding extra steps to your workflow? You can now add Alternative Text to images directly in JourneyCARE within the Social Planner! Simply upload your images, add a unique description to each one, and schedule or publish your post as you normally would. Whether you're sharing a single image or a carousel, each image can have its own custom alternative text, making your content more inclusive for visually impaired audiences while following accessibility best practices. Even better, Social Planner automatically sends alternative text to supported social platforms, so there's no need to make edits after publishing. It's an easy way to create more thoughtful, accessible content and all from one place.

Tired of repeating the same setup for every quiz? JourneyCARE has an update that will save you time! Smart default values are now available across the Individual Category, Category Score, and Overall Score sections of the Quiz Results Page. Simply configure the first tier, and the remaining tiers in that category will automatically inherit those values, reducing repetitive work while still allowing you to customize each tier if needed. You'll also see your changes reflected in the live preview as you edit, making it easier to build and fine-tune your results page. If you're updating an existing quiz, just re-save it to take advantage of this enhancement and enjoy a faster, more streamlined setup experience.

Having a hard time editing format from your mobile? JourneyCARE has improved your mobile editing experience so you can work seamlessly wherever you are! With mobile app v4.14, rich text formatting now stays consistent across web and mobile, meaning the emails, notes, tasks, and templates you create will look the same no matter which device you're using. Your spacing, line breaks, quotes, headings, and other formatting will be preserved, so you can make quick edits from your phone without worrying about undoing your work. Simply update to the latest version and enjoy a smoother editing experience that lets you stay productive on the go.

We've added another great way to boost engagement on LinkedIn! You can now create and publish LinkedIn Polls directly from the Social Planner, making it easy to ask questions, gather insights, and encourage conversations. This is all without leaving JourneyCARE. Polls work just like your other scheduled content, so you can publish them right away, schedule them in advance, save them as drafts, or add them to your content queue. If you're looking for a simple way to connect with your audience and make your LinkedIn strategy more interactive, this new feature has you covered.

We have another workflow enhancement to help you automate with less effort! JourneyCARE introduces the Math Operation action. It is now available in company-based and custom object-based workflows, making it easier to perform calculations directly within your automations. Whether you're calculating project costs, totaling values, or working with other numeric fields, your workflows can now handle the math automatically and use the results in the next steps. Just add the Math Operation action, choose the values you'd like to calculate, and let the workflow do the rest. If your team relies on company records or custom objects, this update gives you even more flexibility to build smarter, more efficient automations.

JourneyCARE makes it easier to put your company data to work! You can now use Company Fields including both standard and custom fields throughout the platform. Whether you're sending emails, building workflows, creating contracts, chatting with customers, or using AI features, you can automatically personalize your content with information pulled directly from the associated company record. No more copying and pasting or creating workarounds but instead just select the company field you need from the custom value picker, and we'll handle the rest. It's a simple update that helps you create more relevant, automated, and personalized experiences while getting even more value from the company information you already maintain.

Keeping track of your companies just got a whole lot easier! You can now create Company Smart Lists to save your favorite company views which includes filters, sorting, and visible fields. You don't have to rebuild them every time. Whether you're managing active clients, tracking prospects, or organizing accounts for your team, Smart Lists let you quickly pick up where you left off. You can also share lists with teammates, control who can view or edit them, duplicate existing lists and even share a direct link for easy collaboration. Simply enable the feature, create a list that fits your workflow, and reuse it whenever you need. It's a simple way to save time, stay organized, and keep everyone on the same page.

Another helpful improvement has arrived for your JourneyCARE online store! Alternative Text is now automatically added to supported e-commerce images and store elements, making it easier to boost both accessibility and search without changing the way you manage your store. The system intelligently uses existing details like your product name, collection name, store name, and product variants to generate descriptive text for images across your storefront. There's nothing you need to configure, and no changes to your current workflow. Simply keep adding products as you normally would, and we'll handle the rest in the background so your store is a little more search-friendly and accessible with every update.