Today, we want to give a special shout out to the unsung heroes on the dev team who work tirelessly to keep every aspect of the system running at peak performance. Most recently, it's Communities that got a little re-tuning, specifically in the speed for chat suggestion. (You know that little modal that suggests people as you start typing in the name of someone you'd like to message?) There are all sorts of behind-the-scenes things like this... tiny little things that are practically unnoticeable when they are running well, but they only stay unnoticeable because there are real people behind the scenes monitoring and innovating.

It happens to everyone at some point. You've composed the perfect post for the Community and after you push the submit button, you realize you added it to the wrong Channel. Now it's super easy for ANY member to move a post to a different channel. (Note that members can only move one of their own posts. Admins can move anyone's post.) How to Move a Post to Another Channel: Click the three-dot menu (⋯) in the top-right corner of the post. From the dropdown menu, select the "Move to Channel" option. Choose the channel where you'd like the post to appear instead. That's it! The post will be successfully moved to the selected channel.

Organizations often ask about if financial transactions performed in JourneyCARE can by synced over to Quickbooks and the answer is YES! But what if you want to go the OTHER way and have invoices that are created in Quickbooks automatically imported into JourneyCARE? Now, you can do that, too! It's as easy as setting a toggle on your Quickbooks integration. Next, the dev team is working on allowing you to import existing invoices by CSV which is a frequent request by organizations that are migrating over from other AMS platforms. So keep an eye out for that enhancement in future updates!

Do you offer certifications that expire? Now there's an easy way to set up expiration reminders without needing to build out an entire workflow. Locate the certificate template wherein you want to add expiry option. Click 3 dots > Set Expiry and choose a relevant date to modify your preferences. For a selected date, you can choose whether you want 2 reminder emails to go out or 1 and toggle them on/off. Add all relevant days for each reminder email. All emails will be sent out after the number of days that are added. The same can be done for all certificates under Issued certificate tab for individual level customization

Several new functionalities to the Companies feature, enhancing its usability and flexibility. These updates are designed to give you greater control over managing company records, improve data accessibility, and streamline your workflows. This feature is currently in Subaccounts > Labs > "Company Enhanced UI + Custom Fields" What's New? 1. Create, Edit, and Update Custom Fields: Tailor your company records by adding custom fields to track data points specific to your business needs. 2. Manage Fields and Customize List View: Decide which fields to display in the List View for a more focused view. 3. Advanced Filters: Apply filters on standard and custom fields to narrow down records. 4. Sorting Options: Sort company records by any field, such as Name, City, or custom criteria. 5. Enhanced Search Functionality: Search across both standard fields (e.g., Name, Phone, Email) and custom fields.

It's a simple change, but meaningful if you do media-rich posts with JourneyCARE's Social Planner. Now, you can select multiple media files - images and videos - to be pulled into the post simultaneously rather than needing to add them one-by-one. This new upgrade also allows you to easily reorder the images after they've been added to the post by simply dragging and dropping each image or video into the order you prefer.

Want more control over where people go after they pay? You can now choose your redirection url when you use Payment Links in JourneyCARE. When you set the url: The webpage will redirect there after payment is recorded. You can decide whether that page opens in the same tab or a new tab. In case the browser blocks redirection, users can manually visit the same URL. A five-second timer helps people know that they're being redirected.

We have several new enhancements that have rolled out for the Social Planner feature in JourneyCARE. LinkedIn PDFs are no longer constrained to A4 size. Warnings are now collapsed by default and expand when clicked. For TikTok business accounts, user can now select any privacy level (previously restricted to public only) For Personal TikTok accounts, users can use up to 2,200 characters as captions. Updated instructions provide guidance for how to best use the Category Queue feature. Moving forward, any items imported using a templated library will be marked with the source “Template” making t The Content tab now displays icons, improving visual clarity and ease of navigation.

We're all familiar with the QR codes that take you automatically to a certain web page, but what if a QR code could automatically launch a phone call, text, or email? It's now possible with the advanced functionality that has rolled out for JourneyCARE's QR codes. Imagine the possibilities: point your camera here to automatically text the keyword "DONATE" and the person receives a payment link back; point your camera here to automatically get a copy of our annual report and the person automatically gets an email with the resource, plus they get tagged annual report; point your camera here to place a call to a sponsor shown on a sign at a conference. Our team can't wait to see the creative ideas that this new feature generates!

Because we know that every organization has different preferences for how payments are collected, our team is always looking for new ways to make that easy and flexible for you. The newest option allows you to accept a payment as part of a survey. This allows you to accept donations, sell products, or charge for programs in a way that feels completely seamless. If you've used this feature with a JourneyCARE form, you'll find the set-up to be similar and quite intuitive. *The main difference between forms and surveys is that a form shows all of the questions on the same screen, whereas a survey presents one question at a time.

It's now even easier to automatically follow-up with people who interact with the emails you send. Instantly segment with tags based on opens, clicks, replies, and more! You can quickly set the desired tag(s) on the sending screen when you are prepping an email to go out. While you *could* do this previously by setting up workflows, having this built right into the sending screen saves you time by eliminating the need to create those automations. After sending, you'll be able to see a tags summary as part of your campaign statistics.

JourneyCARE's built-in integration with Printify makes it easy for organizations to sell physical merchandise without needing to pre-invest in inventory. Simply design your item, make it available for purchase, and then sit back as Printify seamlessly handles any orders that come in. During 2024, sixty-one new products were added, bringing the total products instantly available to you to 371.

To ensure compliance with ever-evolving direct mail regulations, organizations that use JourneyCARE's direct mail feature to send postcards, fundraising appeals, and more now have access to two powerful new features: Mailing Opt-Out Global Account Suppression Lists By streamlining the process of opting out of physical mailings and automating suppression, these features save money, boost ROI, and demonstrate a commitment to customer preferences and legal compliance.

If your JourneyCARE account is connected to Stripe as a payment processor, they can now view and make payments with three additional payment methods. Amazon Pay This payment method that lets your customers check out the same way as on Amazon.com. When customers select Amazon Pay as their payment method, they are redirected to Amazon’s website, where they can check out using the payment information stored in their Amazon account. Revolut Pay This payment method is widely used in the UK and EU regions where the currency is EUR/GBP. Link Link is a feature created by Stripe to streamline online checkouts, making them faster and more convenient for customers When making a purchase via Link, customers can do a one-click checkout where their saved card details and shipping address are automatically filled in.

Let community members discover new content effortlessly. The new unified search experience ensures they'll find exactly what they are looking for, all in one place. The new search bar supports all customized themes plus the light/dark modes. Search results will bring back: Post Titles and Content: Find posts with the exact titles or details you’re searching for. Comment Content: Discover insightful comments alongside related posts in one place. Author Names: Pinpoint posts and comments by specific authors effortlessly. Note that search works ONLY on the Discussion tab.

Congratulations to the Indoor Air Quality Association for their recent launch to the JourneyCARE platform. The move features: a modern, mobile-friendly website that's easy to edit a brand new Find-a-Pro directory automated workflows for joining, renewing, and other key member care functions A new member community where members can stay up-to-date on the latest happenings and interact with each other automated membership certificates and cards Our team is proud to welcome IAQA as a JourneyCARE client and we look forward to supporting their growth in 2025 and beyond!

Countdown timers in emails are dynamic elements that create urgency by counting down to a specific deadline. They help convey the sense of exclusivity and prompt users to act quickly. To use this feature, first design the timer in the Marketing section of JourneyCARE. After you save the timer there, you can add it as an element in your email campaign. NOTE: Anomaly with Apple Mail Apple Mail caches GIFs, which affects how countdown timers are updated. Unlike other email clients where the timer updates each time the email is opened, Apple Mail may display the same GIF repeatedly without refreshing it. As a result, if a user opens the same email multiple times in Apple Mail, the countdown timer may appear to stop ticking after the first open.

We’ve introduced a new feature to enhance the look and feel of your emails by allowing you to round the corners of elements in your layouts. It's a subtle change, but rounded corners give your email layouts a sleek, modern aesthetic and provide more control over your email designs. How to Use: Create or Edit Your Email Campaign: Start by creating a new campaign or editing an existing one. Select Layout Element: Choose the Layout you want to round. Adjust Border Radius: Use the "Border Radius" slider or input field to adjust how rounded the corners should be. Preview and Save: Preview your changes, then save and send your campaign as usual.

We've all been there... you hit the "Send" button and suddenly realize there's an error. That's why we're happy to announce the release of "Cancel Mail" for printed mail - made possible through our seamless Postalytics integration. This newest feature allows you to remove individual mail pieces or entire mailings from a campaign, provided the request is made within a two-hour cutoff window. It's two extra hours to address any "ooops" mis-sends. Things to Know Before Canceling Mail Printed Mail: Once mail is marked as “printed”, it cannot be canceled. No Undo: Once mail is canceled, it cannot be undone. For Smart Send Campaigns: Canceled mail requires creating a new campaign to resend recipients. For Triggered Drip and Automated File Campaigns: A recipient must be re-sent through the campaign.

As the holiday season is underway, you may be wondering if certain automations ought to be put on "pause" because people aren't really paying attention while they are celebrating holidays with family, or because sending certain messages might be perceived as insensitive. The Pause Workflow feature in JourneyCARE lets you temporarily stop specific workflows without needing to delete or completely rework them. This is particularly helpful in situations where timing matters—like pausing for religious holidays or adjusting communications during sensitive periods, such as times of grief.  This feature also offers the flexibility to fine-tune or test workflows without causing interruptions to the entire system. Whether you're managing seasonal campaigns or just need a quick break to refine your strategy, this feature keeps everything organized and easy to resume when the time is right.

One of the most exciting revelations for our clients is discovering just how many marketing channels become available with JourneyCARE. Whether you're looking to grow your membership, boost sponsor visibility, or deepen engagement with your audience, JourneyCARE equips you with the tools to market smarter, not harder. Lead generation forms, surveys, and quizzes Bi-Directional Email SMS / Text Messaging Social Media Post Design & Scheduling LinkedIn Facebook Instagram YouTube TikTok Pinterest Google My Business Social Media Direct Messaging Integration with Social Media Lead Capture Chat Widget - SMS or Live Chat Direct Mail Postcards & Mailers Ads Reporting & Management Automated Email Sequences A/B Testing for Email Campaigns Automated Review Requests & Posting Phone Call Tracking & Analytics Voicemail Drops Affiliate Tracking for Referral Programs The magic happens when these channels are paired with JourneyCARE’s automation capabilities . Routine marketing tasks—like sending follow-ups, scheduling posts, or delivering postcards—happen automatically, ensuring consistent communication with minimal effort.

Using the right color contrast ratio when building or editing your website ensures that the text is clearly legible against the background. This has several very important benefits: Better accessibility - An improved readability for users with visual impairments or color blindness Improved user experience - Enhanced overall usability by reducing eye strain and better navigation clarity A boost of SEO - An overall better user experience and optimization for accessibility means search engine algorithms will rank your site higher if it includes the right color contrast ratios When selecting colors in the Premium Site Editor , you’ll now see the new Color Contrast Ratio checker with either a failed (red X) or passing score of AA or AAA. These will let you know if the color contrast ratio of the text element you selected is good.

In JourneyCARE, you can easily merge up to 10 duplicate contacts... because let's face it... sometimes people have multiple email addresses and phone numbers, so things can start getting messy. Now, in addition to all of the merging capabilities that you had before, you'll notice some new enhancements

The next time you import contacts, you'll notice an even faster, smoother experience with reduced processing times and better insights into any errors or warnings. Experience smoother performance and reduced processing times. Enhanced import stats with categorized success, error, and warning counts. Clearer error and warning messages for better troubleshooting. Easy download of detailed error and warning logs Added compatibility for more date formats and phone number formats. Deduplication settings now unified with universal settings. 

We've had the ability to create and schedule recurring social media posts in the JourneyCARE Social Planner for a while now, but the latest update has added Category Queues. This means that you can create schedules that automatically post from items that you've placed into a specific category. You might think of it as having an "inventory" of posts on a specific topic and every Wednesday at Noon (or whenever you've designated), something gets automatically pulled from that category to be posted. This is a great way to resurrect helpful posts that you've used in the past so that it can be useful to people again.

Two new updates rolled out for the JourneyCARE Learning Management System (LMS) today. Update #1 allows you to edit ALL of the automatic emails associated with taking courses, offering an opportunity to deliver a tailored, user-specific communication experience with messages that are clear and optimized for your specific usages. In addition to editing the style and content of the messages, you can toggle them on/off according to your communication preferences. Update #2 lets you choose the thumbnail image that will show for the videos that you upload in the Course editor.

Be sure to update your JourneyCARE admin app to pick up the latest version. There's a whole new option for "Social Planner". Here's what it lets you do: Social Media Accounts - Now post to 6 social media platforms - Facebook, Instagram, Google My Business, LinkedIn, YouTube, and TikTok. Connect Accounts - Connect new social accounts or access your existing connected accounts inside the mobile app Social Planner views - Switch between three views to view all your social posts - Monthly View, Weekly view, and List view. Redirect to post - Tap on the redirect icon located on every published social post on the social planner to open up the post within its dedicated platform. Create new post - Select all the applicable accounts and start creating a new post. You can also edit or delete an existing scheduled post. Customize post - Customize the social post with channel specific options. E.g. for Facebook, you can choose to add a follow up comment and select between posting on the feed or in the form of a reel. Advanced settings - Create and assign categories to posts. You can also add a tag to the post. Add Media - Add media files to your post using your device's camera, gallery, or files app. Publish post - Publish your post to all the selected social accounts at the same time. Save post as draft - Save the post as draft to make edits later. Schedule post - Schedule a post to be published on a specified date and time. Schedule recurring post - Schedule a post to be published on a specified date and time with a suitable frequency (monthly, weekly, etc)

With over 100 years of Service to the Ceramic Tile Industry, TCAA is the only association that specifically serves the needs of IUBAC signatory union contractors. TCAA launched JourneyCARE in December 2023, prioritizing publication of a new public-facing website and the immediate need to distribute annual renewal notices. After a year of settling into the new software, we're getting ready to support renewal time again! Our team is proud to be part of TCAA's journey and we look forward to another successful year ahead! 

Coming up in January 2025, FIVE new privacy laws go into effect in the US, but if you're a JourneyCARE subscriber at the Premium or Elite level, you can say, "No problem!" Several states have new laws rolling out: Delaware (January 1, 2025) Iowa (January 1, 2025) Nebraska (January 1, 2025) New Hampshire (January 1, 2025) New Jersey (January 16, 2025) If any of these laws apply to you and your website terms haven't been updated, you may not be compliant. JourneyCARE subscribers automatically get the protection of Termageddon included in their Premium of Elite level subscriptions. This means that such changes never catch your organization ill-prepared. You not only get advance notice of such changes, Termageddon makes it super easy to update policies whenever new requirements roll-out.