Creating eye-catching Facebook posts just got easier! You can now create, schedule, and publish Facebook's native colorful text background posts directly from JourneyCARE. Simply select Facebook as your platform, choose a background from the new Text Background option, write your message, and publish or schedule it in just a few clicks. You'll even see a live preview that closely matches how your post will appear on Facebook, with automatic font adjustments for the best presentation. If you add an image or video, JourneyCARE will automatically disable the background option to ensure your post remains compatible. Whether you're sharing updates, promotions, or quick announcements, this new feature helps you create more engaging Facebook posts faster.

Do you have a hard time posting Pinterest content? You can now publish a single Pin to up to 25 Pinterest boards per account directly from JourneyCARE. Simply create your Pinterest post, select your Pinterest account, choose up to 25 boards, and publish or schedule your content in just a few clicks. JourneyCARE automatically publishes your Pin to each selected board while tracking every board independently, so if one board encounters an issue, the others will continue publishing as expected. This feature, whether you're promoting products, sharing inspiration, or growing your reach, is multi-board publishing. It helps you save time and share your content more efficiently.

We’ve made course building easier and faster with the new AskAI. You can now create full course outlines, write lessons, generate quizzes, and manage settings like drip schedules, branding, and offers all directly in chat. Just describe your idea, and AskAI helps you turn it into a complete course in minutes. It also guides you step by step and includes safeguards like confirmations and warnings for important actions. Overall, this update makes course creation faster, simpler, and more scalable, so you can focus more on your ideas and less on setup.

Managing contact tags is now more intentional and worry-free! We've updated Contacts to give you greater control when adding or removing tags. Instead of changes being applied instantly, you'll now review your selections before confirming them using the new Apply button, or discard them with Cancel if you change your mind. This extra confirmation step helps prevent accidental tag updates that could unintentionally trigger workflows, giving you more confidence when organizing your contacts. It's a small change that makes everyday contact management safer, more accurate, and easier to use.

Working with large batches of files? We've upgraded the Media Center so you can upload entire folders in one go by simply dragging and dropping them directly into your library. You can also download complete folders as compressed files while preserving their original structure, making it easier to back up or share your media. Along with these new capabilities, we've improved upload and download performance, enhanced progress tracking, and refined file organization to give you a smoother experience from start to finish. Whether you're organizing marketing assets, storing client files, or managing your content library, these updates are designed to help you spend less time managing files and more time creating great content.

Instead of searching through multiple dropdowns, you can now simply choose what you want your contact to wait for, then adjust it in a guided experience. You can also create recurring wait schedules, wait until a specific date in a single step, use seconds for shorter delays, or even set dynamic wait times using custom fields. To make things even easier, the new Wait AI feature lets you describe the wait you're looking for in plain language, and JourneyCARE will help configure it for you. We've also grouped similar wait types together and intelligently prioritize the most relevant options based on what you're building, helping you create workflows with fewer clicks and less guesswork. These improvements make building powerful workflows simpler than ever.

Personalizing your emails is now more efficient than ever! With the latest improvements to Conditional Visibility, you can apply visibility rules to an entire layout instead of setting them up element by element. We've also introduced the new “IS EMPTY” and “IS PRESENT” conditions, allowing you to show or hide content based on whether information is available. Whether you're displaying a download button only when a file exists or hiding sections that aren't relevant to a contact, creating dynamic email experiences is now simpler and more flexible. Best of all, these enhancements work seamlessly with all custom fields while preserving your existing visibility settings.

Ever wished you could turn your meeting recordings into instant community updates without any extra steps? Now you can! With the new “Share as Post” option, JourneyCARE lets you share recordings directly into your Communities in just a few clicks. Simply open your recording, click the three-dot menu, choose Share as Post, and select the community and channel where you want it published. That’s it! Your recording is now live and ready to continue the conversation. This makes it easier than ever to share key updates, keep discussions going, and ensure your team or members never miss important moments. Try it out and keep your collaboration flowing right inside JourneyCARE!

JourneyCARE has improved the embed experience for Forms, Surveys, and Quizzes by adding a custom modal height option for Popup, Polite Slide-in, and Sticky Sidebar embeds. This helps you control how your forms appear across different layouts, so they feel more balanced and visually consistent wherever they’re placed. We’ve also improved reliability in the builder by disabling actions like Preview, Integrate, and Save until the form is fully loaded, preventing unresponsive clicks during setup. Your existing embeds will continue working as before unless you choose to apply a custom height.

You can now see all fields from your form, survey, or quiz in Manage Columns! Previously, new fields only appeared after at least one response was submitted. Now, every field from your form definition is available right away, so you can organize your submission view before responses start coming in. Whether you're updating an existing form, adding new questions, or setting up a brand-new form, you can easily choose which columns to display, organize your data, and prepare reports in advance. This update gives you a complete view of all available fields, making it easier to stay organized, adapt to changes in your forms, and manage submissions with confidence from the very beginning.

We’re excited to introduce a new enhancement that gives you more control over how your video posts appear when shared through Social Planner. JourneyCARE now lets you choose a custom cover image for your videos when uploading posts in bulk, helping your content look more professional and eye-catching. This update makes it easier to keep your branding consistent, attract more viewer attention, and save time by setting everything up in one upload. Simply use the latest upload template and add the image you’d like displayed as your video preview.

Stay connected to your essential metrics when you're on the go! You can now access the same dashboards and key metrics available on the web directly from your admin mobile app, giving you real-time visibility into important information such as sales, conversions, campaigns, and team activity. The new mobile experience allows you to quickly view trends, filter data, explore charts, and even receive easy-to-understand AI insights to help you make informed decisions on the go. Additionally, campaign tracking now has its own dedicated section in the app, making it even easier to monitor your marketing efforts in one place.

We've made it easier to access and showcase achievements in the Client Portal. Badges now have their own dedicated section, separated from Certificates, allowing your Portal users to view all of their earned badges in one organized place. Badges can be easily downloaded and shared, just as can be done with certificates. This update gives badges greater visibility and makes it simpler to celebrate and share your accomplishments.

We’ve introduced new customization options for the Voice AI widget, giving you more flexibility in how it appears on your website. In addition to the traditional floating widget, you can now place the Voice AI experience directly within your website content for a more seamless and engaging visitor experience. You can also choose between different visual styles, adjust the widget size, and preview changes in real time before publishing. This update makes it easier to match the Voice AI widget to your website design, create a more natural user experience, and position it where it can have the greatest impact on visitor engagement and conversions.

We've rolled out exciting enhancements to Custom Metrics! You can now apply filters directly to individual metrics within your formulas, allowing you to segment data by contact tags, pipelines, owners, agents, and more. The Custom Metric builder has been upgraded to a full-page experience for easier configuration and management. These updates help you create more targeted, real-time dashboards without relying on spreadsheets, and they're available to all accounts at no additional cost.

For those of you engaging in Google advertising, you'll be happy to know that Google Lead Form submissions are now tracked and attributed. Leads from Google Ads Lead Forms will now correctly appear under “Paid Search” instead of being mislabeled as “Paid Social,” and attribution data now includes full Campaign, Ad Group, and Ad details for clearer reporting. We’ve also introduced a new contact activity called “Google Lead Form Submission,” which logs the campaign source, as well as the specific ad and form that generated each lead. These updates ensure more accurate reporting, better visibility into ad performance, and improved workflow automation without requiring any additional setup.

We’ve enhanced the Workflow Builder with new workspace controls designed to give you greater flexibility and a more comfortable editing experience. You can now resize the action and trigger sidebars by dragging them to better fit your screen and workflow complexity, and expand any action or trigger into full-screen mode when you need extra space for detailed configuration such as emails, forms, or multi-field actions. These improvements make it easier to work on both simple and complex workflows by allowing you to adjust the layout based on your preference and focus more effectively on setup without clutter.

We’ve introduced a powerful update to bulk deletion across Custom Objects, Companies, and Tasks, allowing you to delete unlimited records in a single action with a consistent experience across all modules. You can now multi-select records directly from list views and delete them in bulk, with all related associations such as notes, tasks, contacts, and opportunities being removed while preserving the records themselves for recovery. Deleted data can be restored within 60 days via the Bulk Actions page, where you can also track deletion and restoration jobs. This enhancement streamlines data cleanup, removes past limitations, and gives you safer, faster control over managing large volumes of records.

JourneyCARE now has enhanced your Certificates with built-in QR code support, making them more interactive, verifiable, and professional. Within the Certificate Builder, you can add either a verification QR code that links to the official certificate validation page or a custom QR code that redirects to any URL such as a portfolio, website, or booking page. QR codes can also be styled with customizable background and stroke colors, with live preview updates directly on the canvas for easy editing. This native feature removes the need for external QR tools and helps improve trust, credibility, and engagement by making certificates instantly verifiable and more versatile.

We’ve improved the Conversations experience with new tools to help you quickly locate unread messages in long threads. A new “New” divider now clearly marks where unread messages begin, and when you open an unread conversation, you’ll automatically be taken directly to the first unread message. These indicators remain visible until you reply or manually mark the conversation as read, ensuring nothing gets missed even after navigating away or refreshing. This update helps reduce scrolling, improve response times, and make it easier to stay on top of important conversations.

We've enhanced the Email Action to make attachments in JourneyCARE more convenient and efficient. You can now attach files directly from the Media Library or upload files from your local device when configuring a Send Email action. This update helps streamline your workflow by allowing you to reuse existing assets, eliminating the need to repeatedly upload the same files, while also providing the flexibility to choose between stored files and new uploads.

We've improved the course experience in JourneyCARE with video auto-play, a new "Up Next" lesson preview, and smarter lesson completion tracking for both video and text lessons. Course creators can now enable auto-start, auto-play, and auto-complete settings at the course level and apply them across multiple courses. These enhancements create a smoother learning journey, reduce manual actions, and provide more reliable progress tracking for learners.

We've enhanced Custom Date Reminders to support more record types across JourneyCARE. You can now trigger automations using Opportunity date fields in contact-based workflows, Custom Object date fields in custom object–based workflows, and Company date fields in company-based workflows. This update makes it easier to automate date-driven follow-ups, reminders, and processes without relying on workarounds, giving you more flexibility to build powerful workflows around the records that matter most.

We've expanded Social Planner's Comment Management to include Community comments, allowing you to view and reply to community conversations directly from one centralized inbox. You can now manage engagement across Communities, Facebook, Instagram, LinkedIn, and TikTok without switching between platforms. With support for profile mentions and real-time syncing with native platforms, it's easier than ever to stay connected, respond faster, and maintain consistent communication across all your channels.

JourneyCARE users can now add a mandatory Terms & Conditions and Privacy Policy consent checkbox to Store Checkouts. This new feature allows you to require customers to explicitly agree to your policies before completing a purchase, helping support compliance with legal and regulatory requirements. The consent checkbox can be easily enabled and customized within the Checkout element settings, including custom text and policy links. When activated, customers must provide consent before proceeding to payment, creating a more transparent and compliant checkout experience across both desktop and mobile devices.

JourneyCARE Meeting Rooms are now more resilient and easier to manage. Meetings will no longer end if a host accidentally disconnects due to a refresh, network issue, or permission interruption, allowing hosts to seamlessly rejoin while attendees remain connected. We've also introduced clearer host controls, including dedicated options to leave or end a meeting, along with automatic host reassignment and restoration when the original host returns. These enhancements help ensure uninterrupted sessions, smoother collaboration, and a more reliable meeting experience for everyone.

JourneyCARE now provides clearer, more user-friendly error messages for failed emails, making it easier to identify and resolve delivery issues. We've also updated error links to open in a new tab, allowing you to review details without losing your current workflow or context. These enhancements help streamline troubleshooting, reduce interruptions, and make email management more efficient.

JourneyCARE workflows now support the Add Note action for Custom Objects, making it easier to automatically capture important updates, context, and activity directly on custom object records. With this enhancement, teams can streamline record management by adding notes through automation instead of updating records manually, helping keep information organized and accessible where it's needed most.

JourneyCARE workflows now support the latest contact note enhancements, allowing you to add optional note titles and color coding when using the Add Notes action. This update helps teams create more structured and visually organized notes directly from workflows, while maintaining full compatibility with existing automations since the new fields are optional. These improvements make it easier to add context and keep contact records more organized without disrupting your current setup.