If you've ever wished it was easier to send members or other customers access to resources in your Portal, today is the day you've been waiting for! Introducing Global Magic Links, a new feature that provides greater flexibility to send login links through workflows. This enhancement removes dependency on specific triggers, allowing seamless integration across all template structures.

While we hope your Community members are helpful in their contributions, we understand that it's possible that you need to remove a member at some point due to inappropriate posting. When doing so, you'll now see an option to not only ban the member, but also delete all content that has been posted by that user. This update makes it easier for you to get rid of spam or inappropriate content in one fell swoop, rather than having to delete every post/comment individually.

Using the JourneyCARE Social Planner, you'll now have access to an expanded set of analytics which includes Google My Business, Pinterest and Tiktok. These new sources are in addition to the analytics that were already present for Instagram, Facebook, and LinkedIn. Track the number of posts, likes, comments, followers, impressions and reach. Social Post Performance is now viewable on an interactive graph, showcasing trends and weekly performance.

If your organization is using Wave Accounting, this update is going to be an exciting advancement for you. Now, you can easily sync invoices created or updated in JourneyCARE with your Wave account. Go to Settings -> Integrations to see the new Wave option. Select on manage and enter your Wave credentials. Give access to allow 1-way sync. Note: As of now, any changes to status of invoice, i.e., paid/partially paid etc won't be synced since Wave does not provide a way to sync those statuses as of now. You'll still need to update those statuses manually.

An exciting new upgrade has rolled out for your member portal. Now, your members can easily manage, update, or remove cards directly from their Portal account, ensuring that their subscription experience is more seamless and secure. What's New? Viewing All Cards: The user can now view a comprehensive list of all the cards they have used for various subscriptions, making it easier to manage payment methods in one place. Deleting Cards: Users can delete cards they no longer wish to use for future payments. However, if a card is already linked to an active subscription, an alert will notify the user about this before proceeding with the deletion. Updating Card Details: Users can conveniently update their card details through a secure “Payment Link,” ensuring their payment information stays accurate and up-to-date without manual edits.

Significant en hancements have rolled out to streamline your task management experience in JourneyCARE. What's New? Default smart lists: Find tasks due today or upcoming soon with a single click. Advanced filters: Quickly sort and find tasks using a wide range of filtering options. Field customization: Decide which fields to display for a personalized task view. Sorting options: Organize your tasks based on priority, due dates, or custom criteria. Enhanced user experience: Seamlessly add or modify tasks with a redesigned and more intuitive modal.

For organizations with list sizes larger than 10,000 contacts, there was previously a limitation in being able to export all email statistics. That limitation has been lifted, so you can now export ALL of your email stats, even for your very large lists. So, feel free to analyze your stats to your heart's content and keep on growing those contact lists!

Previously, the "Resend To Unopened" feature was only available for "Send Now" campaigns, but now you can take advantage of this feature for RSS and Batch Schedule campaigns. This provides a new opportunity to engage contacts who may have missed an original email.

SEO meta tags are now live in production for all communities. This enhancement is designed to make sure your community shines in search engine results. No additional steps are required from your end. Simply share the URL of your community and the group title, description and cover image will automatically appear as meta tags, enhancing your group's visibility in search engines.

JourneyCARE's payments module now allows organizations to manage credit cards in situations where the customer has indicated that they want to keep a card on file. If you try to delete any card that is currently used for a subscription, you will be alerted and asked to confirm. Currently, this feature is only avail able for Stripe and for organizations that are using the built-in payments solution, NOT third-party e-commerce or other payment processors. Plans are in the works to extend this functionality to other types of payments and other types of processors like PayPal, Authorize.net, etc.

Today, we want to give a special shout out to the unsung heroes on the dev team who work tirelessly to keep every aspect of the system running at peak performance. Most recently, it's Communities that got a little re-tuning, specifically in the speed for chat suggestion. (You know that little modal that suggests people as you start typing in the name of someone you'd like to message?) There are all sorts of behind-the-scenes things like this... tiny little things that are practically unnoticeable when they are running well, but they only stay unnoticeable because there are real people behind the scenes monitoring and innovating.

It happens to everyone at some point. You've composed the perfect post for the Community and after you push the submit button, you realize you added it to the wrong Channel. Now it's super easy for ANY member to move a post to a different channel. (Note that members can only move one of their own posts. Admins can move anyone's post.) How to Move a Post to Another Channel: Click the three-dot menu (⋯) in the top-right corner of the post. From the dropdown menu, select the "Move to Channel" option. Choose the channel where you'd like the post to appear instead. That's it! The post will be successfully moved to the selected channel.

Organizations often ask about if financial transactions performed in JourneyCARE can by synced over to Quickbooks and the answer is YES! But what if you want to go the OTHER way and have invoices that are created in Quickbooks automatically imported into JourneyCARE? Now, you can do that, too! It's as easy as setting a toggle on your Quickbooks integration. Next, the dev team is working on allowing you to import existing invoices by CSV which is a frequent request by organizations that are migrating over from other AMS platforms. So keep an eye out for that enhancement in future updates!

Do you offer certifications that expire? Now there's an easy way to set up expiration reminders without needing to build out an entire workflow. Locate the certificate template wherein you want to add expiry option. Click 3 dots > Set Expiry and choose a relevant date to modify your preferences. For a selected date, you can choose whether you want 2 reminder emails to go out or 1 and toggle them on/off. Add all relevant days for each reminder email. All emails will be sent out after the number of days that are added. The same can be done for all certificates under Issued certificate tab for individual level customization

Several new functionalities to the Companies feature, enhancing its usability and flexibility. These updates are designed to give you greater control over managing company records, improve data accessibility, and streamline your workflows. This feature is currently in Subaccounts > Labs > "Company Enhanced UI + Custom Fields" What's New? 1. Create, Edit, and Update Custom Fields: Tailor your company records by adding custom fields to track data points specific to your business needs. 2. Manage Fields and Customize List View: Decide which fields to display in the List View for a more focused view. 3. Advanced Filters: Apply filters on standard and custom fields to narrow down records. 4. Sorting Options: Sort company records by any field, such as Name, City, or custom criteria. 5. Enhanced Search Functionality: Search across both standard fields (e.g., Name, Phone, Email) and custom fields.

It's a simple change, but meaningful if you do media-rich posts with JourneyCARE's Social Planner. Now, you can select multiple media files - images and videos - to be pulled into the post simultaneously rather than needing to add them one-by-one. This new upgrade also allows you to easily reorder the images after they've been added to the post by simply dragging and dropping each image or video into the order you prefer.

Want more control over where people go after they pay? You can now choose your redirection url when you use Payment Links in JourneyCARE. When you set the url: The webpage will redirect there after payment is recorded. You can decide whether that page opens in the same tab or a new tab. In case the browser blocks redirection, users can manually visit the same URL. A five-second timer helps people know that they're being redirected.

We have several new enhancements that have rolled out for the Social Planner feature in JourneyCARE. LinkedIn PDFs are no longer constrained to A4 size. Warnings are now collapsed by default and expand when clicked. For TikTok business accounts, user can now select any privacy level (previously restricted to public only) For Personal TikTok accounts, users can use up to 2,200 characters as captions. Updated instructions provide guidance for how to best use the Category Queue feature. Moving forward, any items imported using a templated library will be marked with the source “Template” making t The Content tab now displays icons, improving visual clarity and ease of navigation.

We're all familiar with the QR codes that take you automatically to a certain web page, but what if a QR code could automatically launch a phone call, text, or email? It's now possible with the advanced functionality that has rolled out for JourneyCARE's QR codes. Imagine the possibilities: point your camera here to automatically text the keyword "DONATE" and the person receives a payment link back; point your camera here to automatically get a copy of our annual report and the person automatically gets an email with the resource, plus they get tagged annual report; point your camera here to place a call to a sponsor shown on a sign at a conference. Our team can't wait to see the creative ideas that this new feature generates!

Because we know that every organization has different preferences for how payments are collected, our team is always looking for new ways to make that easy and flexible for you. The newest option allows you to accept a payment as part of a survey. This allows you to accept donations, sell products, or charge for programs in a way that feels completely seamless. If you've used this feature with a JourneyCARE form, you'll find the set-up to be similar and quite intuitive. *The main difference between forms and surveys is that a form shows all of the questions on the same screen, whereas a survey presents one question at a time.

It's now even easier to automatically follow-up with people who interact with the emails you send. Instantly segment with tags based on opens, clicks, replies, and more! You can quickly set the desired tag(s) on the sending screen when you are prepping an email to go out. While you *could* do this previously by setting up workflows, having this built right into the sending screen saves you time by eliminating the need to create those automations. After sending, you'll be able to see a tags summary as part of your campaign statistics.

JourneyCARE's built-in integration with Printify makes it easy for organizations to sell physical merchandise without needing to pre-invest in inventory. Simply design your item, make it available for purchase, and then sit back as Printify seamlessly handles any orders that come in. During 2024, sixty-one new products were added, bringing the total products instantly available to you to 371.

To ensure compliance with ever-evolving direct mail regulations, organizations that use JourneyCARE's direct mail feature to send postcards, fundraising appeals, and more now have access to two powerful new features: Mailing Opt-Out Global Account Suppression Lists By streamlining the process of opting out of physical mailings and automating suppression, these features save money, boost ROI, and demonstrate a commitment to customer preferences and legal compliance.

If your JourneyCARE account is connected to Stripe as a payment processor, they can now view and make payments with three additional payment methods. Amazon Pay This payment method that lets your customers check out the same way as on Amazon.com. When customers select Amazon Pay as their payment method, they are redirected to Amazon’s website, where they can check out using the payment information stored in their Amazon account. Revolut Pay This payment method is widely used in the UK and EU regions where the currency is EUR/GBP. Link Link is a feature created by Stripe to streamline online checkouts, making them faster and more convenient for customers When making a purchase via Link, customers can do a one-click checkout where their saved card details and shipping address are automatically filled in.

Let community members discover new content effortlessly. The new unified search experience ensures they'll find exactly what they are looking for, all in one place. The new search bar supports all customized themes plus the light/dark modes. Search results will bring back: Post Titles and Content: Find posts with the exact titles or details you’re searching for. Comment Content: Discover insightful comments alongside related posts in one place. Author Names: Pinpoint posts and comments by specific authors effortlessly. Note that search works ONLY on the Discussion tab.

Congratulations to the Indoor Air Quality Association for their recent launch to the JourneyCARE platform. The move features: a modern, mobile-friendly website that's easy to edit a brand new Find-a-Pro directory automated workflows for joining, renewing, and other key member care functions A new member community where members can stay up-to-date on the latest happenings and interact with each other automated membership certificates and cards Our team is proud to welcome IAQA as a JourneyCARE client and we look forward to supporting their growth in 2025 and beyond!

Countdown timers in emails are dynamic elements that create urgency by counting down to a specific deadline. They help convey the sense of exclusivity and prompt users to act quickly. To use this feature, first design the timer in the Marketing section of JourneyCARE. After you save the timer there, you can add it as an element in your email campaign. NOTE: Anomaly with Apple Mail Apple Mail caches GIFs, which affects how countdown timers are updated. Unlike other email clients where the timer updates each time the email is opened, Apple Mail may display the same GIF repeatedly without refreshing it. As a result, if a user opens the same email multiple times in Apple Mail, the countdown timer may appear to stop ticking after the first open.

We’ve introduced a new feature to enhance the look and feel of your emails by allowing you to round the corners of elements in your layouts. It's a subtle change, but rounded corners give your email layouts a sleek, modern aesthetic and provide more control over your email designs. How to Use: Create or Edit Your Email Campaign: Start by creating a new campaign or editing an existing one. Select Layout Element: Choose the Layout you want to round. Adjust Border Radius: Use the "Border Radius" slider or input field to adjust how rounded the corners should be. Preview and Save: Preview your changes, then save and send your campaign as usual.

We've all been there... you hit the "Send" button and suddenly realize there's an error. That's why we're happy to announce the release of "Cancel Mail" for printed mail - made possible through our seamless Postalytics integration. This newest feature allows you to remove individual mail pieces or entire mailings from a campaign, provided the request is made within a two-hour cutoff window. It's two extra hours to address any "ooops" mis-sends. Things to Know Before Canceling Mail Printed Mail: Once mail is marked as “printed”, it cannot be canceled. No Undo: Once mail is canceled, it cannot be undone. For Smart Send Campaigns: Canceled mail requires creating a new campaign to resend recipients. For Triggered Drip and Automated File Campaigns: A recipient must be re-sent through the campaign.