News & Updates
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New Opt Out Feature for Print Mail
January 3, 2025
To ensure compliance with ever-evolving direct mail regulations, organizations that use JourneyCARE's direct mail feature to send postcards, fundraising appeals, and more now have access to two powerful new features:
- Mailing Opt-Out
- Global Account Suppression Lists
By streamlining the process of opting out of physical mailings and automating suppression, these features save money, boost ROI, and demonstrate a commitment to customer preferences and legal compliance.
We’ve added some fresh triggers and instructions to Conversation AI, which provides additional options for how the AI Knowledge Base gets used when interacting with contacts. You can now set up trigger conditions that reference the Knowledge Base to let the AI know when to use it based on certain situations. The AI can still use the Knowledge Base on its own, but it can also be directed by what you set up in the automations.
JourneyCARE now lets you make outbound voice calls using your current phone number. If you don’t have a JourneyCARE phone number, you’ll see an option to use your own when you try to use the dialer. Just enter your existing number in the dialer. You’ll need to confirm that you own the phone number by receiving a quick verification phone call, but then you can proceed to make your call. Note that the availability and volume of outbound calling depend on your JourneyCARE subscription.
