Customer Growth | JourneyCARE

How to boost customer growth

JourneyCARE helps you sell more products and services

Here are just a few of the things you can do with JourneyCARE...

Automatically Show the Right Website Content

JourneyCARE sites aren't just beautiful. They can also dynamically display different content to different types of site visitors. First time visitors can see one thing, while returning visitors see another. Visitors from Chicago can get a message about a local meet-up, while visitors from San Francisco don't. You'll also have private login areas, as well as a full-featured course builder to use for continuing education.

Automatically Know Who Is Interested

Want to reach students, young professionals, retirees, moms of twins? It's easy with JourneyCARE. Build a web page specific to the type of buyer you'd like to attract. Offer a valuable resource. Collect emails in exchange for a download. Follow-up automatically. Instead of marketing your organization overall, promote that specific page. You've instantly gained an easy way for potential customers to tell you that they're interested.

Automatically Track Opportunities

With an unlimited database, built-in sales pipeline tracking, customizable contact forms, and a plethora of customizable automations, there's no reason to ever miss following up with a potential opportunity again! You'll be able to know exactly who has purchased and who hasn't, so that follow-up can happen.

Automatically Follow-Up on Incoming Emails and Texts

Do you ever wonder if someone has followed up on a Contact Form submission? Or if an email has gotten lost in a team member's spam filter? With JourneyCARE, all messages out-and-in are captured for full transparency and more consistent follow-up.

Automatically Follow-Up on Social Messages

Bring all of your outreach into one easy-to-access place. JourneyCARE's social integration lets you respond to messages, plan posts, and take full advantage of the power of social media to reach your ideal members. LinkedIn, Facebook, Instagram, Twitter, TikTok and GoogleMy Business are connected now with more to come.

Automatically Make It Easy to Buy

JourneyCARE includes multiple ways to sell products and services, whether you need full e-commerce, a simple payment form, invoicing, or text-to-pay links. So, whatever you need to sell, there's an option for it and you can accept lots of payment methods from credit card, to Google Pay, Apple Pay and more.

Automatically Deliver Exceptional Service

With JourneyCARE's automation builder, you can create a fully customized customer experience. This not only creates a 'wow' experience; it also connects a customer to value more quickly.

Automatically Win Repeat Business

Did you know that JourneyCARE's automation builder can also identify your most engaged customers and those who are at risk of fading away? It can, based on the criteria you specify! You'll be able to easily track engagement scores and automatically take action.

Automatically Encourage Referrals

Referrals don't have to be limited to an annual campaign. Instead, you can use JourneyCARE's automation builder to create referral systems that run automatically all the time.

Automatically Collect and Share Reviews

JourneyCARE makes it easy to collect reviews and testimonials. You can set up an automation that kicks in at a certain point in the customer's journey, or after they take a specific action.

Automatically Create New Revenue with Courses

Do you offer workshops or training for your customers? You could be offering those to customers on-demand 24/7. It's totally possible using JourneyCARE's built-in course builder.

Automatically Reward Loyalty

Using the same sort of automations that track engagement, you can also built automations that reward loyalty to create completely customized incentive systems.

What Others Say About JourneyCARE...

"Becoming part of the JourneyCare family has opened our eyes to new ways to improve our processes for the future..."

"Our organization was in need of someone who could help us feel more relevant in today’s world – from the outdated website design to our effective but manual outdated processes.

Joy and JourneyCARE helped us easily implement changes and new solutions that allowed some of our dreams come to life while keeping our existing Wild Apricot membership system intact.

We were in need of ways to automate processes like annual renewal forms, response emails, and event attendance reporting so that our members know they are important to us because they receive timely responses and follow-ups. Our existing system couldn’t achieve this for us, but we didn’t have a solution that worked within our small organization’s constraints until we found JourneyCARE.

Joy’s team partnered with us on new integrations and automations to solve our problems. The care we received has been top-notch since Day 1. Joy and her team have made us feel like part of the family - always available to help and answer questions along the way.

Becoming part of the JourneyCare family has opened our eyes to new ways to improve our processes for the future, and we look forward to working with Joy for years to come."

Allison Ellis, Executive Director

Association of Attorney-Mediators

"... went above and beyond our expectations to make sure our JourneyCARE implementation was successful..."

"NAME (The National Association of Miniature Enthusiasts) is 50 years old! And many of our members have been members for most of that time. We were looking for a system to replace a custom made system that has been in use since the latter 1990's. Our internal systems are built to take into consideration that many of our members do not use computers. And our way of handling memberships is far from industry standard.

We were attracted to Journey Care because of the flexibility in setting up the fields and reports, accommodating all of the different things that we track for our members. We were also attracted by the workflows that would do so much automation/notifications for us.

In spite of our very different way of working, Joy had the utmost patience with us and went above and beyond our expectations to make sure that our JourneyCare implementation was successful. From custom forms to custom reporting, she has helped to make the transition as painless as possible.

We do not feel we would have gotten a better experience or a more custom implementation for the cost with any other CRM vendor out there."

Janet Smith

National Association of Miniature Enthusiasts

"... has helped us to strategically plan in advance and avoid many pitfalls we would have found ourselves in."

"ICN interviewed numerous agencies, software companies, and developers to help us build our membership website for 8+ months – with little to no success. Then we met Joy Duling at JourneyCARE!

It has been, and continues to be such a joy to work with her and the JourneyCARE team. Not only does she get the job done, but she isn’t afraid to think outside the traditional box of developing a membership-based website.

The ability for her to process the vision we have before us, has helped us to strategically plan in advance and avoid many pitfalls we would have found ourselves in. She is a true professional, she gets the job done, when she doesn’t know the answer she quickly finds an answer, she teaches us how to do things ourselves, she is available, and she truly cares.

That is why we currently call JourneyCARE a strategic ICN partner and with full confidence, recommend Joy Duling and her team!"

Greg McCoy

International Christian Network

"Both the leadership and members were delighted with the result."

"After 15 years experience with dozens of nonprofits I knew immediately that I was going to need a major resource to meet the challenge of a startup organization with a tiny budget and an even shorter deadline to launch there association management platform. Joy Duling’s JourneyCARE was the answer to my prayers.

She understands the critical importance of focusing on relationships instead of transactions. After discussing our needs and with no time to build a platform from scratch, she helped us assemble an extraordinary core of software apps to meet our needs for a basic website, event management, email marketing and a dedicated member center.

Both the leadership and members were delighted with the result. The organization now has a front page news feed to showcase member accomplishments. Event registration is smooth and handles discounts and contact-less checking effortlessly.

The member-only community center includes a unique, private social network, and allows the board to meet in a private virtual “Boardroom”. The membership pipeline function enables the membership team to provide real-time membership forecasting to the leadership.

All along the way, Joy as been a “Joy” to work with. If your organization is ready to go from “Status Quo to Grow”, I recommend Joy Duling of JourneyCARE."

Jerry Gitchel

President, Leverage Unlimited, Inc.

Former Manager, Jacksonville Business Professionals, Inc.

Growth doesn't need to feel difficult!

Explore how JourneyCARE^® helps you save time and serve people flawlessly.

PO Box 9158, Peoria, IL 61612 | (800) 509-5805 | support@joyofmembership.com